Please read these Terms and Conditions carefully before placing an order with The Reclaimed Timber Business. By placing an order, you confirm that you accept these terms and agree to be bound by them. If you have any questions, please contact us before proceeding.
1. About Us
The Reclaimed Timber Business is a specialist supplier of reclaimed timber and architectural salvage materials. All goods are sourced responsibly from salvage operations, demolition projects, and heritage buildings across the United Kingdom.
2. Definitions
In these Terms and Conditions:
- "We", "us", and "our" refer to The Reclaimed Timber Business.
- "You" and "your" refer to the customer placing an order with us.
- "Goods" refers to any reclaimed timber, flooring, cladding, or other materials purchased from us.
- "Order" means a purchase made through our website, by telephone, or by any other agreed means.
3. The Nature of Reclaimed Materials
All goods supplied by The Reclaimed Timber Business are reclaimed and pre-used. By their very nature, reclaimed materials carry the marks of their previous life — this includes, but is not limited to:
- Variations in colour, tone, and surface patina
- Nail holes, fixings, and previous fixing marks
- Saw marks, planing marks, and original machining
- Natural knots, shakes, splits, and grain variation
- Differences in width, thickness, and length within the same batch
- Paint, stain, tar, or other historic surface treatments
These characteristics are an integral part of reclaimed timber's aesthetic and heritage appeal. They do not constitute defects and will not be accepted as grounds for return or refund. We strongly recommend requesting samples before placing large orders.
4. Orders and Acceptance
All orders are subject to availability. Reclaimed stock is finite and cannot be reproduced. We reserve the right to decline any order at our discretion.
An order is not confirmed until you receive written confirmation from us. Payment in full is required before goods are released for collection or despatch, unless otherwise agreed in writing.
Where stock is allocated to your order, it will be held for a period of 14 days from the date of confirmation, after which it may be released if full payment has not been received.
5. Pricing and Payment
All prices quoted on our website and in correspondence are in Pounds Sterling (£) and, unless otherwise stated, are exclusive of VAT. VAT will be applied at the prevailing rate where applicable.
Prices for reclaimed materials are subject to change without notice, reflecting the unique and finite nature of our stock. The price confirmed at the time of order is the price you will be charged.
We accept payment by bank transfer, card payment, or other methods as agreed at the time of sale. Goods remain the property of The Reclaimed Timber Business until payment is received in full.
6. Descriptions and Measurements
We take care to describe and measure our reclaimed stock as accurately as possible. However, given the natural variation inherent in reclaimed materials, all dimensions, quantities, and coverage estimates are approximate and provided in good faith.
Images on our website and in marketing materials are representative only. Actual goods may differ in colour, tone, and character from images shown, particularly as reclaimed timber responds to light, humidity, and environmental conditions.
We recommend allowing a wastage allowance of 10–15% when calculating quantities for flooring, cladding, and similar applications.
7. Collection and Delivery
7.1 Collection
Customers are welcome to collect goods from our yard by prior arrangement. It is your responsibility to inspect goods at the point of collection and to ensure you have appropriate transport and means of loading. Once goods leave our premises, they are your responsibility.
7.2 Delivery
We can arrange delivery on request. Delivery charges will be quoted separately and will depend on the size of the order, destination, and access requirements. Delivery timescales are estimates only and are not guaranteed.
It is your responsibility to ensure adequate access for delivery vehicles and appropriate means of offloading at the delivery address. Any failed delivery attempts due to inadequate access or unavailability may incur additional charges.
Risk in the goods passes to you upon delivery or collection.
8. Inspection and Shortages
You must inspect all goods upon collection or delivery. Any shortages, damage, or discrepancies must be reported to us in writing within 48 hours of receipt. We cannot accept claims for shortages or damage notified after this period.
Where goods are delivered by a third-party carrier, any visible damage must be noted on the delivery documentation at the time of receipt.
9. Returns and Refunds
Given the bespoke and reclaimed nature of our stock, we are unable to accept returns unless goods are materially different from those described at the time of sale, or unless required by law.
The following are not grounds for return or refund:
- Natural variation in colour, grain, or character within a batch
- Marks, holes, staining, or other features inherent in reclaimed timber
- Minor differences between sample and batch where these fall within normal variation
- Changes of mind after purchase
If you believe your goods are defective or materially misdescribed, please contact us within 48 hours of receipt with photographs and a written description of your concern. We will assess each case individually and respond as promptly as possible.
Where a return is agreed, goods must be returned in the condition in which they were supplied, properly packaged, and at your cost unless the fault is ours.
10. Consumer Rights
Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you are purchasing as a consumer (not in the course of a business), you may have the right to cancel an online or distance order within 14 days of receipt. This right does not apply to bespoke or custom-cut orders, or to goods that have been cut, altered, or prepared to your specification.
11. Limitation of Liability
We shall not be liable for any indirect, consequential, or economic loss arising from the use of our goods, including but not limited to loss of profit, loss of contract, or damage caused by improper installation or use.
Our total liability to you in connection with any order shall not exceed the value of that order.
We do not exclude or limit our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited by applicable law.
12. Installation and Use
The Reclaimed Timber Business supplies materials only. We do not provide installation services. It is your responsibility to ensure that goods are installed by competent tradespeople in accordance with current building regulations, manufacturer guidance, and best practice for reclaimed materials.
Reclaimed timber must be allowed to acclimatise to its intended environment prior to installation. We accept no liability for movement, distortion, or failure caused by inadequate acclimatisation or inappropriate installation.
13. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure arises from circumstances beyond our reasonable control, including but not limited to extreme weather, supplier failure, transport disruption, or any other event of force majeure.
14. Privacy and Data
Any personal data you provide to us will be held and processed in accordance with our Privacy Policy, available on our website at thereclaimedtimberbusiness.co.uk. We will not share your data with third parties except where necessary to fulfil your order.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Us
If you have any questions about these Terms and Conditions or wish to discuss an order, please get in touch:
Website: thereclaimedtimberbusiness.co.uk
Last updated: June 2026